SNAC SEEKS HELP

There are no unified benchmark documents, no end-to-end system demonstrated measurements to ensure quality, and no documented Level of Service Agreements by which to monitor end-to-end system performance. System congestion has increased with the advent of new codes, increases in NPA Splits, system functionality changes, record complexity, and the number of partitions within the SMS/800 database.

Because of this, the OBF/SNAC Task Force has requested assistance from the Network Interconnection Interoperability Forum (NIIF) in establishing end to end performance measurement guidelines for toll free record flow from the RESPORG to the SMS/800 DB and to the SCP. Development of these guidelines in conjunction with the SNAC should would provide an overall interconnection template for timely downloads and load management of toll free records through the system. from initiation by the RESPORG through the system to a successful updating of the number in the SCP DB. Other items to be considered include parameters for maintenance windows, redundancy and downtime. The SNAC has already indicated in recent correspondence to the FCC ((see http://www.icbtollfree.com/article.cfm?articleId=1030)) that positive steps are needed, such as new system measurements and interconnection arrangements to partially address the problem.

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